We want our customers to be completely satisfied with their purchases. If for any reason
you are not satisfied with your purchase, we offer a refund or exchange subject to the
following terms and conditions:
There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged
  • Any item that is returned more than 14 days after delivery


  1. We offer refunds for items that are damaged, faulty or not fit for their intended
  2. Refunds will only be made for the cost of the item and not for any delivery or
    other associated costs.
  3. To be eligible for a refund, you must return the item in its original packaging
    within 14 days of purchase.
  4. Sale items (‘specials’) cannot be refunded
  5. We reserve the right to refuse a return or exchange if we believe that the item
    has been used, damaged, or tampered with.
  6. If you are approved, then your refund will be processed, and a credit will be
    applied against your account.

If you have not received a copy of your refund please contact us at accounts@efh.au

Shipping returns

To return your product, it can be mailed to our Melbourne Warehouse.

You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund with transport arranged by
our office, the cost of return shipping may be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping
service or purchasing shipping insurance. We can’t guarantee that we will receive your
returned item.

Need help?

If you have any questions or concerns about our refund and returns policy, please do not
hesitate to contact our customer service team at office@efh.au